Privacy Policy

Your data and my privacy policy

Honesty and Integrity are very important to me and I consider privacy and protection of your data an integral part of this. That’s why I am going to give you an overview of the data I collect and process through this website and any other parties who have access to it. I am going to try and cut out the technical jargon where I can.

Who we are

This website https://winatlifeacademy.com is the company website Win At Life owned by Personal Identity Coach Lynn Shaw.

What data do I collect about you, 

for what purpose and how do I collect it?

If you are a coaching client: I will collect data about you in the form of your name, email address, Video application name/account (e.g: Skype), home address and telephone number. I store this data in a scheduling system called Google Calendar, as well as within my confidential paper notes. I will use the data you provide me to contact you via email, Video App., mail or telephone for the purposes of communicating with you within context of our coaching work together.

If you have signed up to my mailing list via the contact from on my website, your email address and name will be stored in an email system I use called Gmail. I will use this information to contact you for the purposes of sending you emails. You will not be added to any other email lists elsewhere. I will never share your personal data with any third party for their own marketing purposes. You can ask me to stop sending you emails at any time by following the opt-out links in my emails sent to you or by emailing me at lynn@winatlife.co.uk at any time.

While using my website, I may collect information about you, such as your IP address, details about your browser (i.e Safari, Chrome, Firefox), the amount of time you spend on the pages of my website, your page views and navigation paths, details about the number of times you use my website, time zone settings and other technology on the devices you use to access my website. The source of this data is from the analytics tracking system I use called Google Analytics. I process this data to analyse your use of my website to administer and protect my business and website, to deliver relevant website content and advertisements to you, and to understand the effectiveness of my advertising.

I do not collect any sensitive data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. I also do not collect any information about criminal convictions and offences.

I may also receive data from third parties, such as analytics providers like Google based outside the EU, advertising networks such as Facebook based outside the EU, or providers of Payment services such as Paypal and Stripe, both based outside the EU.

If you opt out of receiving marketing communications, this opt-out does not apply to personal data provided as a result of other transactions, such as purchases of online products or coaching services.

Again, if you’d like me to remove your information from my mailing list, please email me at lynn@winatlife.co.uk and I can arrange this for you.

Cookies

A cookie is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings.  You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

Cookie Policy

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

We also use cookies to track shopping cart sessions. These cookies expire within 48 hours.

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of this site.

Cookies track your use of this website. This enables me to understand how you use the site and analyse patterns which helps me to develop and improve my website. I use cookies for Google Analytics. Cookies also enable me to monitor and improve the performance of my website. The information these cookies collect is usually anonymised.

Cookies do not collect any personal data from your computer.  They are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since.

However you can opt out of receiving marketing emails from us at any time.

By your continued use of this website you are consenting to my use of cookies, and acknowledge that you have the ability to disable any cookies through your own browser with the understanding that doing so may affect your browsing experience and the performance of this site.

What do I do with your data and how long do I hold on to it for?

We retain attendee data for the course duration. When attendees register for the Program we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Data collected from an order is used to process transactions, and enrol users into courses. Also data collected like name and email address is used to send out email notifications for purchases or course notifications.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order.
  • Respond to your requests, including refunds and complaints
  • Send you information about your account and order
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Your legal rights

We are GDPR compliant and under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

Read about these rights at: https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email me at lynn@winatlife.co.uk. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, I may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

I may need to request specific information from you to help me confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

I may also contact you to ask you for further information in relation to your request to speed up my response.

I will do my best to respond to all legitimate requests within one month. Occasionally it may take me longer than a month if your request is particularly complex or you have made a number of requests. In this case, I will notify you.

If you are not happy with any aspect of how I collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). I would be grateful if you contact me first if you do have a complaint so that I can try to resolve it for you.

Who with, and why, might I share your personal data? 

From time to time, I may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors, accountants and insurers.
  • Government bodies that require me to report processing activities.

I require all third parties to whom I transfer your data to, to respect the security of your personal data and to treat it in accordance with the law. I only allow such third parties to process your personal data for specified purposes and in accordance with my instructions.

We accept payments through PayPal and Strip. When processing payments, some of your data will be passed to PayPal or Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy and https://stripe.com/gb/privacy for more details.

This site is scanned for potential malware and vulnerabilities by Wordfence. 

1. Every time someone connects to your website, Wordfence will save the following information in your database (for use in Live Traffic viewing): 

  • IP Address (which can be used to determine the Country of origin.
  • User agent (which can be used to determine if the device is mobile or desktop).
  • Referrer (which can be used to determine if the request came from Google)

2. This website participates in the Wordfence Security Network. Some IP addresses that are deemed to be highly malicious are sent over to Wordfence’s servers. The IP address is then stored on Wordfence servers for 90 days and then removed. If the offending IP address still however is attacking websites, it might be re-added to Wordfence servers.

3. Some cookies may set to aid in various features. The entire list of cookie names and their purpose can be found here:

https://www.wordfence.com/help/general-data-protection-regulation/#cookies-set-by-the-wordfence-plugin

Wordfence/Defiant’s privacy policy:

https://www.wordfence.com/privacy-policy/ https://www.defiant.com/privacy-policy/

International transfers

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of my third parties service providers (such as Paypal, Stripe and Mailchimp) are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever I transfer your personal data out of the EEA, I do my very best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:

  • I will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
  • Where I use certain service providers, I may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
  • If I use US-based providers that are part of EU-US Privacy Shield, I may transfer data to them, as they have equivalent safeguards in place.

If none of the above safeguards is available, I may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

What about links on my website to third-party sites?

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. I do not control these third-party websites and I am not responsible for their privacy statements. When you leave my website, I encourage you to read the privacy notice of every website you visit.

I COACH PEOPLE WHO WANT TO WIN

... AT LIFE, AT WORK, AT RELATIONSHIPS